Welcome back, Jay
Cypress Five Star Operations Hub · Period 3, 2026 · 90 locations across Canada & US
Portfolio Overview
90
Active Locations
2 brands · CAN, US
71
Five Guys
58 CAN · 13 OR/WA
19
Blaze Pizza
12 active · 7 ON closed
Tio’s
Tio’s Tacos
Concept · In Development
Week 10 Performance
$3.01M
W10 Net Sales (All)
104.9% to Budget
22.8%
FG Labor % (Actual)
vs 23.3% Budget
24.8%
COGS % (Actual)
vs 27.8% Budget
7
Active ROCKS
Next review: Mar 10
Quick Access
Five Guys
71 locations · CAN & OR/WA
Blaze Pizza
12 active · 7 ON closed
ROCKS
Weekly business review
Action Items
12 open
KPI & Financials
Budget to actual
Development
7 new builds · 6 playbooks
Accounting
AP, close & cash control
Directory
Org chart & contacts
Upcoming
ROCKS Meeting
Mar 10 · 10:00 AM · Brad & Jay
Technology Tuesday
Mar 11 · 2:00 PM · Tech team sync
KPI Review Call
Paused · Awaiting Snowflake data sync fix
Quick Links
KPI & Financials
Consolidated W10 performance · 90 locations · Period 3, 2026
Updated: Tue Mar 10, 2026
Weekly Sales Bulletin
P3 · W2 · Updated Every Monday
Jared TaylorVP Operations — Blaze Pizza
P3 · W2 · March 3, 2026
Missed budgeted sales in both regions this week. Canada down -$6,729 (-4.24%) with only Emerald Hills and Manning hitting budget. Utah missed by -$4,895 (-6.55%) with Farmington as the only store to hit. Digital sales strong at 26-28% across both markets.
$151,820
Net Sales
-$6,409 (-4.05% YoY)
-419
Check Count Δ
-7.84% vs LY
26.18%
Digital Mix
of total net sales
-$6,729
Budget Variance
-4.24% miss
Budget: $158,550
Actual: $151,820 (95.8%)
SKIP
4.26%
Uber Eats
6.31%
DoorDash
4.45%
OLO (App)
11.16%
Hit Budget
Missed Budget
Top 5 Stores — All Regions
1Manning (AB)$26,386
2South Edmonton Common (AB)$24,648
3Emerald Hills (AB)$21,960
4Surrey (BC)$21,872
5Station Park (UT)$21,494
$3.01M
Net Sales
104.9% Budget
7.9%
SSS Growth
vs Last Year
221K
Total Checks
432K guests
$27.16
Avg Check
per transaction
25.2%
DSP Sales
$1.52M delivery
1.9%
Discount Rate
$115K total
Brand Comparison
Five Guys
105.8% to Budget$2.79M
Net Sales
101,913
Checks
71
Locations
Blaze Pizza
12 Active · 7 ON Closed$222K
Net Sales
8,925
Checks
12
Active Stores
P&L KPIs Lead & Lag Measures · W10
| KPI | Budget | Actual | Variance | Type | Visual |
|---|---|---|---|---|---|
| Net Sales (All) | $2.87M | $3.01M | +$140K (4.9%) | Lag | |
| COGS $ | $845K | $748K | -$97K (3.0%) | Lag | |
| COGS % | 27.8% | 24.8% | -3.0 pts | Lag | |
| Theoretical COGS | — | 24.4% | 0.4% variance | Lead | |
| Labor % (FG) | 23.3% | 19.5% | -3.8 pts | Lead | |
| Sales/Labor Hour | $90.00 | $92.61 | +$2.61 | Lead | |
| Overtime Hours | 0 | 279 hrs | $7,445 cost | Lead | |
| Food Waste | $10,000 | $8,250 | -$1,750 | Lead | |
| Purchases | — | $1.90M | Freight: $8.7K | Lag | |
| DSP Sales % | 25.0% | 25.2% | +0.2 pts | Lead |
Regional Performance Sales by Province/State
Same Store Sales Growth YoY by Region
Store Performance
Top 5 SSS Growth
1
Etobicoke Index RD (ON)
$48,314 weekly
+34.7%
SSS
2
Heartland (ON)
$39,655 weekly
+32.6%
SSS
3
Ironwood (BC)
$42,948 weekly
+25.3%
SSS
4
Shawnessy (AB)
$48,585 weekly
+22.7%
SSS
5
West Linn (OR)
$20,414 weekly
+22.0%
SSS
Bottom 5 SSS Growth
1
Grasslands (SK)
$35,093 weekly
-16.9%
SSS
2
Red Deer (AB) · BZ
$12,118 weekly
-16.3%
SSS
3
Orem (UT) · BZ
$17,795 weekly
-15.8%
SSS
4
Sunridge (AB) · BZ
$14,075 weekly
-14.3%
SSS
5
Taylorsville (UT) · BZ
$12,813 weekly
-13.9%
SSS
Cost Structure Breakdown
W10 P&L Summary
Consolidated all brands$3.01M
Revenue
Gross Margin — 50.5% ($1.52M)
COGS — 24.8% ($748K)
Labor — 19.5% ($587K)
Waste & Other — 2.3% ($69K)
Discounts/Voids — 2.9% ($122K)
CrunchTime Store OPS Dashboard
Period 3 · Week 10 · OPS Matrix
Five Guys Command View
71 locations · 58 Canada + 13 OR/WA · CrunchTime data updated daily
$2.79M
W10 NET SALES
$2.79M
Net Sales
105.8% to budget
7.9%
SSS Growth
YoY
19.5%
Labor %
vs 23.3% budget
24.8%
COGS %
vs 27.8% budget
$92.61
Sales/Hour
+$2.61 vs target
60,152
Labor Hours
vs 59,926 sched
279
OT Hours
$7,445 cost
25.2%
DSP Mix
$1.52M delivery
Executive Signals
Sales Beating Budget
$2.79M actual vs $2.64M budget. +$154K variance driven by BC (+20.1%) and ON (+6.4%). 6 of 8 regions above plan.
+5.8% to Budget
Labor Under Control
19.5% actual vs 23.3% budget. 3.8pts favorable. SPH at $92.61 beats $90 target. OT minimal at 279 hrs.
-3.8 pts vs Budget
COGS Crushing It
24.8% actual vs 27.8% budget. Theoretical at 24.4% (only 0.4% variance). Waste at $8,250 across 71 stores.
-3.0 pts vs Budget
OR/WA Underperforming
Oregon (93.1%) and Washington (90.9%) both below budget. Combined 13 stores dragging on SSS. Monitor closely.
Needs Attention
BC Region Surging
11 stores, $462K total. 120.1% to budget, +22.7% SSS. Ironwood leads at +25.3%. Strong market momentum.
+20.1% to Budget
Discounts Controlled
Discount rate at 1.9% ($115K). Within acceptable range. BOGO promos not eroding margins.
1.9% Discount Rate
Regional Performance
Above Budget
Near Budget
Below Budget
Top 5 Stores (SSS)
1
Etobicoke Index RD
ON
+34.7%
2
Heartland
ON
+32.6%
3
Ironwood
BC
+25.3%
4
Shawnessy
AB
+22.7%
5
West Linn
OR
+22.0%
Bottom 5 Stores (SSS)
71
Grasslands
SK
-16.9%
70
Cloverdale
OR
-14.1%
69
Olympia
WA
-12.8%
68
Tualatin
OR
-11.5%
67
Federal Way
WA
-10.2%
W10 Operating KPIs
Lead & Lag Indicators| Metric | Budget | Actual | Variance | Performance | Type |
|---|---|---|---|---|---|
| Net Sales | $2.64M | $2.79M | +$154K | Lag | |
| Labor % | 23.3% | 19.5% | -3.8 pts | Lead | |
| COGS % | 27.8% | 24.8% | -3.0 pts | Lag | |
| Sales per Hour | $90.00 | $92.61 | +$2.61 | Lead | |
| COGS Theoretical | — | 24.4% | +0.4% | Lead | |
| Food Waste | $7,500 | $8,250 | +$750 | Lead | |
| Avg Check | $26.50 | $27.16 | +$0.66 | Lag | |
| Overtime Hours | 250 | 279 | +29 | Lead | |
| Purchases | $1.85M | $1.90M | +$50K | Lag | |
| SSS Growth | 5.0% | 7.9% | +2.9 pts | Lag |
Store Operating Lens
Top performers by region| Store | Region | Sales | Budget % | Labor | COGS | Health |
|---|---|---|---|---|---|---|
| Etobicoke Index | ON | $48.2K | 134.7% | 18.1% | 23.9% | |
| Heartland | ON | $45.1K | 132.6% | 19.2% | 24.1% | |
| Ironwood | BC | $52.3K | 125.3% | 18.8% | 24.5% | |
| Shawnessy | AB | $39.8K | 122.7% | 20.1% | 25.0% | |
| West Linn | OR | $31.2K | 122.0% | 21.3% | 25.8% | |
| Grasslands | SK | $28.5K | 83.1% | 24.8% | 28.1% |
On Target
Watch
Action Needed
Dots = Sales | Labor | COGS
Cost Structure
55.7%
Total Cost
COGS 24.8%
Labor 19.5%
Discounts 1.9%
R&M / Other 9.5%
Profit 44.3%
Leadership
GR
Guy Richardson
VP Operations
RT
Ryan Tomiyama
Regional Manager
SF
Sherwin Fernandes
Regional Manager
WW
Winston Wells
Area Dir · OR/WA
Active Promotions
Five Guys 40th BOGO
App/web BOGO · Mon-Thu · Franchise-funded
Active80%
Uber "Spend $40"
Free cheeseburger on $40+ · Apr 20 - May 3
Planning30%
Skip BOGO Milkshake
Active promo · monitoring ops impact
Active60%
Full store-level P&L, COGS variance, labor scheduling & DSP analytics
Open Five Guys Power BIPeriod 3 · Week 10 · OPS Matrix
Blaze Pizza Command View
19 locations · 12 active (5 AB + 3 BC + 4 UT) · 7 Ontario CLOSED
$222K
W10 NET SALES
$222K
Net Sales
94.9% to budget
12
Active Stores
7 ON closed
84.73
CAN OSAT
vs 82 BZ avg
21.3
Fundraisers
vs 15 target
$18.5K
Avg Store Sales
per active store
7
ON Stores
Permanently Closed
Executive Signals
Sales Below Budget
$222K actual vs $234K budget across 12 active stores. -5.1% variance. Budget may need reforecasting without Ontario.
94.9% to Budget
OSAT Outperforming
Canadian OSAT at 84.73 vs Blaze system average of 82. Customer satisfaction trending positive across AB and BC.
+2.73 pts vs System
Fundraisers Exceeding
21.3 fundraisers per period vs 15 target. 142% to goal. Community engagement driving brand awareness.
142% to Target
Ontario Locations Closed
All 7 Ontario Blaze locations have been permanently closed. No sales expected. Budget reforecast needed to remove ON from active plan.
Closed — No Revenue
UT Market Pressure
5 Utah stores — Orem and Taylorsville showing negative SSS, dragging the region below plan. Market conditions challenging.
Monitor Closely
Promo Calendar Loaded
5 active/upcoming promotions: Sweet Heat, March Madness, Pi Day, Uber UT, DoorDash BOGO. Strong traffic drivers.
5 Active Promos
Market Performance
On/Above Budget
Below Budget
Closed
(#) = store count per market
Store Operating Lens
| Store | Market | W10 Sales | Budget % | OSAT | Status |
|---|---|---|---|---|---|
| Deerfoot Meadows | AB | $22.8K | 108.3% | 87.2 | |
| Sunridge | AB | $19.4K | 96.1% | 85.1 | |
| Red Deer | AB | $18.1K | 89.2% | 82.4 | |
| Willowbrook | BC | $23.5K | 104.7% | 86.9 | |
| Orem | UT | $14.2K | 84.2% | 79.3 | |
| Taylorsville | UT | $12.8K | 86.1% | 80.1 |
On Target
Watch
Action Needed
Dots = Sales | OSAT
Leadership
JT
Jared Taylor
VP Operations · BC & Utah
Active Promotions
Sweet Heat Campaign
USA 11" $10.99 / 14" $18.99 · CAN 11" $13.99 / 14" $20.49
Active90%
March Madness
Free 1-top large with Sweet Heat · 3/26 - 4/6
Upcoming40%
Pi Day (Mar 14)
Buy a pizza, get one for $3.14
Ready85%
Uber Utah Promo
Free 1-topping on $25+ · 3/9 - 4/5
Active70%
DoorDash BOGO
Buy 1 Signature, Get 1 · 3/16 - 3/29
Planning25%
Full period-by-period, delivery, OSAT & menu mix analytics
Open Blaze Power BITechnology Stack
The complete restaurant technology cycle — POS to payroll, ordering to analytics
Updated: Tue Mar 10, 2026
TOTAL SYSTEMS
19
ACTIVE
16
IN PROGRESS
2
CATEGORIES
8
Oracle Symphony
Oracle
Full-service POS for all Five Guys Canada locations. Order entry, payment, kitchen routing, real-time reporting, manager functions.
Par / Brink POS
PAR Technology
Cloud-native POS for Five Guys US operations. Order entry, payment, KDS, enterprise management & reporting.
Qu POS
Qu
Cloud POS built for fast-casual pizza. Customization flow, payment, KDS. All Blaze locations across US & Canada.
POS by Region
| Region | Brand | POS | Stores | Country |
|---|---|---|---|---|
| Alberta | Five Guys | Oracle Symphony | 17 | Canada |
| Alberta | Blaze | Qu POS | 5 | Canada |
| British Columbia | Five Guys | Oracle Symphony | 14 | Canada |
| British Columbia | Blaze | Qu POS | 3 | Canada |
| Saskatchewan | Five Guys | Oracle Symphony | 3 | Canada |
| Manitoba | Five Guys | Oracle Symphony | 2 | Canada |
| Ontario | Five Guys | Oracle Symphony | 28 | Canada |
| Oregon | Five Guys | Par / Brink | 4 | USA |
| Washington | Five Guys | Par / Brink | 3 | USA |
| Utah | Blaze | Qu POS | 4 | USA |
Olo — Dispatch
Olo
Third-party order aggregation. Routes delivery orders from Skip, Uber, DoorDash through a single integration point to POS.
Olo — In-Store
Olo
In-store kiosk & counter ordering. Digital menus flow directly to kitchen display.
Olo — White Label
Olo
Branded web & app ordering. fiveguys.ca / blazepizza.ca direct-to-store, no marketplace fees.
Skip The Dishes
Just Eat Takeaway
Primary Canadian delivery partner. Marketplace + Olo Dispatch integration.
Uber Eats
Uber
US & Canada marketplace delivery. Integrated via Olo Dispatch.
DoorDash
DoorDash
US & Canada marketplace. DSP comparison project active (ROCKS).
CrunchTime
CrunchTime
Restaurant operations platform. Food cost, labor scheduling, inventory, theoretical vs. actual COGS, waste tracking, purchasing. Source of truth for store-level ops data. Syncs nightly to Snowflake.
Avanti
Avanti Software
Canadian payroll, HR, and benefits platform. Handles all Five Guys & Blaze Canada payroll processing, tax filings (CRA), ROE, T4s, benefits administration, time & attendance.
Netchex
Netchex
US payroll, HR, and benefits platform. Handles all Five Guys & Blaze US payroll processing, tax filings (IRS/state), W-2s, benefits, time & attendance.
Payroll by Region
| Region | Payroll System | Country | Stores | Brands |
|---|---|---|---|---|
| AB, BC, SK, MB, ON | Avanti | Canada | 76 | FG BZ |
| OR, WA | Netchex | USA | 7 | FG |
| UT | Netchex | USA | 4 | BZ |
| Corporate | Avanti | Canada | — | Head Office |
Snowflake
Snowflake Inc.
Cloud data warehouse. CrunchTime syncs nightly. Foundation for all analytics & Hub data feeds. Sync uptime: 85% (target 99%).
Power BI
Microsoft
Store OPS Dashboard, KPI reporting, P&L analysis. Reads from Snowflake. Embeddable into the Hub for inline analytics.
CrunchTime
CrunchTime
Source of truth for ops data. Feeds Snowflake nightly. Sales, COGS, labor, inventory, waste, purchasing data.
Microsoft Teams
Microsoft
Internal messaging, video calls, channels. M365 Micro Learnings rolling out (40% complete).
SharePoint
Microsoft
Documents, team sites, R&M tracking dashboard, training materials, SOPs.
Microsoft Loop
Microsoft
Meeting notes, business plans, ROCKS agendas. Real-time co-authoring.
Cypress Hub v2
Cypress Five Star
16-page executive intranet — 5,200+ lines of compiled code. KPIs, ROCKS w/ checkboxes, action items, team directory, collapsible tech sections, department sidebars, and Dale AI guide. You’re looking at it right now.
Dale — AI Hub Guide
Anthropic Claude
In-app AI assistant. Covers 20+ topics — sales, COGS, labor, regional breakdowns, store lookups, department navigation. Knows every number in the Hub.
Azure Data Vision
Microsoft Azure
Three-layer architecture: POS data → Azure SQL (logic & guardrails) → Cypress Hub. Scheduling, forecasting & inventory from existing ticket and punch data. Vision doc complete.
Integration Map & Data Flows
The full cycle: how data flows from the register to the dashboard. Every arrow is a live integration.
POS
Symphony / Brink / Qu
OLO
Dispatch / In-Store / WL
CRUNCHTIME
Ops & Inventory
SNOWFLAKE
Data Warehouse
POWER BI
Dashboards & KPIs
DSP
Skip / Uber / DD
PAYROLL
Avanti / Netchex
M365
Teams / SP / Loop
CYPRESS HUB
Executive Intranet
AI / CLAUDE
Agents & Automation
Data Flows
POS→CrunchTimeSales, product mix, labor
POS→OLOMenu & pricing sync
DSP→OLO DispatchDelivery orders
OLO→POSOrder injection
CrunchTime→SnowflakeNightly data sync
CrunchTime→PayrollHours & scheduling
Snowflake→Power BIKPI dashboards
Power BI→HubEmbedded reports
SharePoint→HubDocs & SOPs
Key Initiatives
Cypress Hub v2
16-page executive intranet — Dale AI guide, department sidebars, collapsible tech sections, ROCKS checkboxes
Live — Iterating75%
Azure Data Integration
POS data → Azure SQL → scheduling, forecasting & inventory. Vision doc complete.
Scoping20%
Snowflake Data Pipeline
CrunchTime → Snowflake → Power BI. Nightly sync live, uptime target 99%.
Active70%
M365 Micro Learnings
Teams, Outlook, Loop, SharePoint, OneDrive training rollout
Content Ready40%
Laptop & Hardware Refresh
Global RAM shortage — pull forward purchases
Planning30%
LTE Backup (Blaze)
Phase 1 failover circuit for Blaze stores
In Progress50%
AI & Agents Roadmap
Dale live as Hub guide. Azure Vision scoped. 6 departments, 26 initiatives mapped.
Active35%
Accounting
Finance, AP, cash control & financial reporting
Updated: Tue Mar 10, 2026
Department KPIs
| KPI | Target | Actual | Variance | Type |
|---|---|---|---|---|
| Days to Close Financials | 5 days | 7 days | +2 days | Lag |
| Power BI Projections Accuracy | ±2% | 3.5% | +1.5% | Lead |
| AP Invoice Processing Time | 3 days | 2.5 days | -0.5 days | Lead |
| Cash Variance Rate | <0.5% | 0.8% | +0.3% | Lag |
Active Projects
Daily Cash Control
Safe log, deposits & paid outs standardization across all 90 locations. Centralizing cash handling into a daily digital workflow.
In Progress25%
Financial Close Automation
Streamline period-end close from 7 to 5 days with automated reconciliation
Planning20%
Power BI Forecasting Models
Improve projection accuracy to ±2% with historical trend analysis
In Progress35%
Key Systems
Human Resources & Benefits
People, culture, risk, benefits & compliance
Updated: Tue Mar 10, 2026
Department KPIs
| KPI | Target | Actual | Variance | Type |
|---|---|---|---|---|
| Employee Turnover Rate | 10% | 12% | +2% | Lag |
| Benefit Packages Distributed | 50 | 55 | +5 | Lead |
| Time to Fill Positions | 30 days | 28 days | -2 days | Lead |
| Appraisal Completion Rate | 95% | 60% | -35% | Lag |
Active Initiatives
Digital Appraisals Rollout
US: Netchex setup · Canada: Custom portal + Power BI workflow (Avanti)
Rolling Out70%
Recognition Program
Service milestones + vacation pay at 3 & 5 years
In Waiting10%
Retention Strategy
Reduce turnover from 12% to 10% · engagement programs
Planning30%
Key Systems
Payroll
Payroll processing, compliance & reporting across CAN & US
Updated: Tue Mar 10, 2026
Department KPIs
| KPI | Target | Actual | Variance | Type |
|---|---|---|---|---|
| Payroll Processing Time | 2 days | 1.8 days | -0.2 days | Lead |
| Payroll Error Rate | <0.5% | 0.3% | -0.2% | Lag |
| On-Time Pay Runs | 100% | 100% | On Target | Lag |
Payroll Calendar
Canada (Avanti) bi-weekly · US (Netchex) bi-weekly · Processing on alternating Wednesdays
Canada (Avanti)
Bi-weekly · ~1,200 employees · Next run: Mar 12
US (Netchex)
Bi-weekly · ~200 employees · Next run: Mar 14
Key Systems
Repair & Maintenance
Facilities, equipment & vendor management across 90 locations
Updated: Tue Mar 10, 2026
90
Locations Covered
96
Open Tickets
275
Closed Tickets
6,625
YTD Invoices
Key Initiatives
OR/WA R&M Overhaul
Restructure vendor relationships and PM schedules with Blair, Brad & Matt
Planning20%
PM App (SharePoint)
Vendor report uploads · auto-notifications for overdue PMs
In Progress35%
Equipment Lifecycle Tracking
Tag & track age/condition of major equipment
Draft15%
Vendor Scorecard
Response time, quality, cost tracking per vendor
Planned10%
Critical Equipment
| Category | Priority | Impact | Common Issues |
|---|---|---|---|
| Grills | Critical | Full closure | Ignitor failure, thermostat drift |
| Fryers | Critical | Full closure | Element burnout, oil temp sensor |
| Hot Water | High | Health code | Tank leak, heating element |
| Hoods / Exhaust | High | Fire code | Fan motor, belt wear |
| Refrigeration | High | Food safety | Compressor, door seal |
| HVAC | Medium | Comfort | Compressor, thermostat |
R&M Dashboards
Real Estate & Development
Construction, leasing & new store development
Updated: Tue Mar 10, 2026
7
New Builds Pipeline
9
Remodels Complete
$5.4M
Total Build Costs
6
Active Playbooks
New Build Pipeline
| Store | Location | Lease | Permit | Construction | Target | Status |
|---|---|---|---|---|---|---|
| FG-2141 Langley | Langley, BC | Done | Received | Active | Dec 2025 | Construction |
| FG-2159 Oakville | Oakville, ON | Done | Submitted | Pending | Nov 2025 | ON HOLD |
| St. Albert | St. Albert, AB | Done | Submitted | — | Sep 2026 | Pre-Con |
| Uptown Victoria | Victoria, BC | In Progress | — | — | Nov 2026 | Leasing |
| Arbutus Royal Bay | Royal Bay, BC | In Progress | — | — | TBD | Leasing |
| Halton Hills | Halton Hills, ON | In Progress | — | — | Nov 2026 | Leasing |
| Lloydminster | Lloydminster, AB | — | — | — | TBD | Pipeline |
Development Playbooks (ROI)
| Project | Location | Target | Y1 Net Sales | Build Cost |
|---|---|---|---|---|
| 555 W Broadway | Vancouver, BC | Jan 2027 | $3,070,392 | $900,349 |
| King George Hub | Surrey, BC | Q4 2026 | $3,070,392 | $898,024 |
| Harvest Hills | Edmonton, AB | TBD | $2,302,794 | $914,349 |
| Thunderbird | Langley, BC | Jan 2027 | $2,814,526 | $913,949 |
| Lloydminster | Lloydminster, AB | Jan 2026 | $1,535,196 | $905,349 |
| West 4th Avenue | Vancouver, BC | Oct 2026 | TBD | $916,389 |
ROCKS Meeting
Weekly Cypress Business System Review · Action items flow from here
ROCKS — March 10, 2026
JW
BA
🏆 Awards Trip, Recognition & GM of the Year
Leads: Blair, Brad, Crystal, Guy, Jared, Greg, JennyAnne, Jay
- Cancun trip effectively on hold — safety concerns + government advisories
- ~25% of winners may not attend US-based event (visa wait times)
- Markham confirmed GM of the Year; Sudbury honorable mention
Action Items
Investigate postponing Cancun to May with insurance/refund flexibility
JennyAnne
Research Plan B options: cruise, Disneyland, San Diego
JennyAnne
Poll winners on US visa status & comfort
Jared, Guy
📊 Snowflake Data Integration & KPI Calls
Leads: Jay, Jeff, Guy, JennyAnne
- Reduced Snowflake pull frequency → incomplete COGS & labor in Power BI
- KPI calls paused until data is reliable
- Need to rebuild legacy financial views lost when Great Plains retired
Action Items
Complete Snowflake data sync timing assessment
Jay
Align with Jeff on financial/KPI views to rebuild in Power BI
Jay
Draft Data Readiness Checklist for KPI call prep
Jay, Jeff
📣 Marketing, Promotions & Delivery Platforms
Leads: Guy, Jared, Jay
- Five Guys 40th BOGO (app/web, Mon-Thu) — positive franchisee sentiment
- DoorDash & Uber competing with signing bonuses & commission structures
- Skip meeting scheduled to maintain leverage
Action Items
Compare Uber vs DoorDash vs Skip proposals by region
Guy, Jay
Quantify incremental EBITDA using province-level spreadsheet
Jay
🌮 Taco Concept — Tio’s Tacos
Leads: Jay, Jared, JennyAnne, Blair, Greg
- Working name "Tio’s Tacos" — initial checks show no conflicts
- Two branding firms being evaluated for name, logo, brand system
- Tasting event: Thursday prep + Friday full tasting with Miguel
Action Items
Identify must-keep menu items
Jay, Jared
Flag processes too complex for store operations
Jared
💻 Technology & Cypress Hub
Leads: Jay, Brad, Tim, Jeff
- Global RAM/chip shortage — recommendation to pull forward tech purchases
- Cypress Hub first wave of content staged for release
Action Items
Confirm priority hardware purchase list
Jay
Publish first week of Cypress Hub content & gather feedback
Jay, Jeff
📋 Appraisals & Compensation Review
Leads: Crystal, Brad, Jay, Jeff
- Canada: custom portal + Power BI workflow (Avanti tools limited)
- Digital workflow: automated emails to employee & GM, shared PDF, storage
Action Items
Finalize Netchex appraisal setup for US
Crystal
Build "How to complete appraisals" guide for GMs
Crystal, Jay
🏗 Store Development — Oakville, Lloyd & King George
Leads: Jared, Blair W, Guy, Brad
- Oakville mechanical/permit delays persist
Action Items
Resolve Oakville mechanical/permit issue
Blair
ROCKS in Waiting
🌟 Recognition Program Build
Crystal, Guy, Jared · After Awards Trip stabilizes
Crystal, Guy, Jared · After Awards Trip stabilizes
🤖 AI Development & Agents
Jay · Draft Loop SOP & roadmap for AI/agent usage
Jay · Draft Loop SOP & roadmap for AI/agent usage
ROCKS — February 24, 2026
BA
JW
🏆 Awards Trip & GM Meeting Debrief
Leads: Guy, Crystal, JennyAnne, Jared, Jay, Brad
- Passport/travel form responses vs deadline
- Flight booking windows & Toronto block pricing
📈 Marketing, DSP & OR/WA Fundraising
Leads: Jared, Guy, Jay, Brad
- Skip Hero Brand BOGO · FG 40th BOGO · Uber $40 promo
- Blaze promos: Sweet Heat, March Madness, Pi Day
🌮 Taco Concept Due Diligence
Leads: Brad, Blair, Jared, Jay
- Weekly cadence with Synergy & Miguel confirmed
- Menu tasting Mar 5-6 in Calgary
💵 Cash Handling & Fraud Prevention
Leads: Brad, Guy, Jared, Crystal, Jay
- Brinks drop safe solution
- Cash as % of sales analysis needed
💻 Technology Corner & Cypress Hub
Lead: Jay
- M365 micro learnings: Teams, Outlook, Loop, SharePoint
- Hub structure by department, role, and key workflows
Action Items
Tracked from ROCKS, department projects & daily operations
0
Open
0
Done
0
High Priority
0
Overdue
Friday Scorecard — Completion Rates by Owner
Experiments
Hypothesis-driven innovation tracker — propose, test, decide: scale or kill
Updated: Tue Mar 10, 2026
0
Active
0
Proposed
0
Scaled
0
Killed
THE VAULT
All operational documents, SOPs, templates & reference materials — organized by department.
Five Guys
BI-WEEKLY PAYROLL SOP
SOPComplete bi-weekly payroll procedure — PVF form submission, CrunchTime employee detail report, punch review, labor posting. Contact: Ali Phillips, Payroll Manager.
Interactive SOPv1.0
Blaze Pizza
BI-WEEKLY PAYROLL SOP
SOPBlaze Pizza bi-weekly payroll procedure via Avanti — timesheet verification, PVF form, CrunchTime report submission. Contact: Ali Phillips, Payroll Manager.
Interactive SOPv1.0
All Brands
WEEKLY INVENTORY SOP
SOPEnd-of-week inventory count procedure — CrunchTime entry, variance review, waste log reconciliation, COGS impact analysis. Completed every Sunday.
Interactive SOPv1.0
All Brands
DAILY CASH HANDLING SOP
SOPSafe log procedures, deposit standardization, register reconciliation, over/short tracking, armored car pickup coordination.
Interactive SOPv1.0
All Brands
FOOD SAFETY & HACCP
SOPHACCP critical control points, time/temperature logs, sanitizer buckets, Steritech program management, health inspector prep.
Interactive SOPv1.0
Five Guys
STORE OPEN & CLOSE CHECKLIST
SOPComplete opening and closing procedures — equipment startup, prep list, line check, Manager Path execution, shutdown sequence.
Interactive SOPv1.0
Five Guys
INVENTORY PROCESS GUIDE
SOPCrunchTime inventory procedures — daily counts, weekly full inventory, variance analysis, waste tracking, ordering process.
Interactive SOPv1.0
Five Guys
GENERAL MANAGER
Job DescriptionOverall store management — operations, financial performance ($1-$2MM budget), quality control, staff development, marketing. Reports to: Area Manager.
PDF71 KB
Five Guys
ASSISTANT MANAGER
Job DescriptionAssist GM in all operations — financial management, training, scheduling, HR liaison, inventory control. Next Level: General Manager.
PDF72 KB
Five Guys
SHIFT LEADER (RED COLLAR)
Job DescriptionAssist management — independent restaurant management, food orders, cash control, pre-shift meetings, Steritech/Secret Shopper, L.A.S.T. guest resolution. Next Level: Shift Manager.
PDF74 KB
Five Guys
RED SHIRT / CREW MEMBER
Job DescriptionFront-line team member — grill (350°), fryer (345°), cash register, FIFO prep, guest interaction, time/temp logs, sanitation. Next Level: Shift Leader.
PDF74 KB
Five Guys
EMPLOYEE OFFER LETTER (CANADA)
Offer LetterRed Shirt team member offer — hourly wages, bi-weekly direct deposit, LMS training requirement, vacation pay, scheduling, confidentiality, end of employment terms.
PDF215 KB · 6 pages
Five Guys
MANAGEMENT OFFER LETTER (ON)
Offer LetterSalaried management offer (Ontario) — Grey Shirt Certification, bonus plan, 6 paid sick days, training program ($5,000+), non-solicitation, conflict of interest. Signed by Guy Richardson.
PDF411 KB · 8 pages
Blaze Pizza
EMPLOYEE OFFER LETTER
Offer LetterBlaze Pizza hourly team member offer (Avanti payroll) — wages, bi-weekly deposit, vacation, scheduling, confidentiality, end of employment terms.
PDF209 KB · 5 pages
Blaze Pizza
MANAGEMENT OFFER LETTER
Offer LetterBlaze Pizza salaried management offer — Manager Certification (Pasadena, CA), bonus plan, 6 paid sick days, training ($5,000+), non-solicitation. Signed by Jared Taylor.
PDF248 KB · 8 pages
Five Guys
AB EMPLOYMENT STANDARDS
ComplianceAlberta Employment Standards Code — minimum wage, overtime, vacation entitlements, termination notice requirements, statutory holidays.
PDFReference
Five Guys
BC EMPLOYMENT STANDARDS
ComplianceBritish Columbia Employment Standards Act — hours of work, minimum wage, vacation, statutory holidays, termination provisions.
PDFReference
Five Guys
ON EMPLOYMENT STANDARDS
ComplianceOntario Employment Standards Act (ESA) — minimum wage, hours of work, overtime pay, vacation, public holidays, termination & severance.
PDFReference
Five Guys
OR/WA LABOR COMPLIANCE
ComplianceOregon & Washington State labor law compliance — minimum wage, paid leave, meal/rest breaks, scheduling, overtime, worker protections.
PDFReference
All Brands
VIOLENCE & HARASSMENT POLICY
ComplianceAll provinces — workplace violence prevention, harassment reporting procedures, investigation process, employee rights and protections.
PDFReference
All Brands
WHMIS POLICY 2026
ComplianceWorkplace Hazardous Materials Information System — chemical safety, labeling, SDS management, training requirements, emergency procedures.
PDFReference
All Brands
AB OHS GUIDELINES
ComplianceAlberta Occupational Health & Safety — workplace safety requirements, incident reporting, joint health & safety committee obligations.
PDFReference
All Brands
GM TERMINATION WORKFLOW
Compliance7-step termination process — documentation, legal review, final pay, benefits cessation, system access removal, exit procedures.
Word Documentv1.0
All Brands
RE-HIRE POLICY & FORM
ComplianceRe-hire eligibility criteria, former employee evaluation, documentation requirements, onboarding re-entry process.
Word Documentv2.0
All Brands
H&S MEETING TEMPLATE
ComplianceJoint Health & Safety Committee meeting template — agenda, minutes, action items, incident review, inspection reports.
Word Documentv1.0
All Brands
HIRING & ONBOARDING GUIDE
ComplianceNetRecruiter hiring steps, hourly onboarding process, manager certification, leadership assessment, franchise GM resources.
Word Documentv1.0
Five Guys
FIVE GUYS OPERATIONS MANUAL
OperationsComplete store operating procedures — food prep, service standards, equipment operation, cleaning schedules, Manager Path, Secret Shopper standards.
Word DocumentReference
Blaze Pizza
BLAZE PIZZA OPS GUIDE
OperationsBlaze Pizza store operations playbook — dough prep, pizza assembly, oven management, customer flow, franchise standards, quality benchmarks.
Word DocumentReference
All Brands
EMERGENCY PROCEDURES
Operations11 emergency types covered — fire, medical, robbery, power, gas, weather, active threat. RACE protocol, evacuation maps, emergency contacts.
Word DocumentReference
Five Guys
NIGHT CLOSING GUIDE
OperationsClosing procedures checklist — kitchen shutdown, equipment cleaning, food storage, cash reconciliation, security check, alarm activation.
Word Documentv1.0
All Brands
R&M POLICIES & PROCEDURES
OperationsRepair & maintenance manual — 86 Repairs ticketing, vendor management, preventive maintenance, equipment lifecycle, emergency repairs.
Word Documentv2.0
Five Guys
MANAGER TRAINING GUIDE
OperationsNew hire orientation, manager training program, certification requirements, leadership development, 30/60/90-day milestones.
Word Documentv1.1
Five Guys
HOSPITALITY CHECKLIST
OperationsLine & shift leader checklist — guest interaction standards, order accuracy, cleanliness, team communication, service recovery.
Word Documentv1.0
Five Guys
FG ACTIVE PROJECTS
OperationsActive projects tracker — Daily Ops Dashboard, Cash Scorecard Automation, Manager PC Refresh, Penny Rounding, Hospitality Integration.
Word Documentv1.0
All Brands
W10 SALES PERFORMANCE
FinancePeriod 3, Week 10 sales analysis — $3.01M total, 104.9% to budget, 7.9% SSS growth. All 90 locations across Five Guys & Blaze Pizza.
SpreadsheetCrunchTime
Five Guys
W10 LABOR DETAILS
FinanceFive Guys labor analysis — 19.5% labor cost, 60,152 total hours, $92.61 SPH, OT hours (279), regional labor breakdowns, scheduling efficiency.
SpreadsheetCrunchTime
Five Guys
W10 COGS REPORT
FinanceFood cost analysis — 24.8% COGS, meat/fries/buns/produce breakdown, vendor pricing, waste tracking, cost per transaction analysis.
SpreadsheetCrunchTime
All Brands
IT SYSTEMS ARCHITECTURE
TechnologyTechnology stack overview — CrunchTime → Snowflake → Power BI pipeline, M365 ecosystem, POS integrations, Cypress Hub platform.
Architecture DocReference
All Brands
M365 MICRO LEARNINGS
TechnologyBite-sized training modules — Teams collaboration, Outlook productivity, Loop for notes, SharePoint document management, OneDrive file sharing.
TrainingSeries
All Brands
TECHNOLOGY SYSTEMS OVERVIEW
TechnologyComplete tech ownership matrix — 17 core systems, data flow architecture, Snowflake warehouse, refresh schedules, integration map.
Word Documentv2.0
Five Guys
UBER / SKIP / OLO PLAN
TechnologyDelivery platform deployment — Uber Eats onboarding, SKIP → OLO Rails transition, FlyBuy tablets, pilot rollout plan.
Word Documentv1.0
Milestones
2026 key deliverables & target dates
| Milestone | Target | Owner | Status |
|---|---|---|---|
| Cypress Hub v1 Launch | Mar 2026 | Jay, Jeff | On Track |
| Snowflake Data Migration | Q1 2026 | Jeff | In Progress |
| M365 Training Wave 1 | Mar 2026 | Jay, Tim | Content Ready |
| Taco Concept Due Diligence | Q2 2026 | Brad, Jay, Jared | Active |
| Digital Appraisals (US + CAN) | Apr 1, 2026 | Crystal, Jay | Rolling Out |
| Awards Trip Decision | Mar 2026 | JennyAnne, Brad | On Hold |
| DSP Platform Decision | Q2 2026 | Guy, Jay | Evaluating |
| Oakville Store Opening | TBD | Matt, Blair | Delayed |
| Daily Cash Control Rollout | Q1 2026 | Brad, Susan | In Progress |
Team Directory
Cypress Five Star leadership & department contacts
Executive Team
BW
Blair Walker
CEO
BA
Brad Anderson
CFO
GW
Greg Walker
CHRO
MK
Matt Knudsen
General Counsel & Dev
JW
Jay Wilson
VP Technology & Ops
JT
Jared Taylor
VP Ops · BC & Utah
GR
Guy Richardson
VP Ops · Five Guys
JN
JennyAnne Nugent
Executive Assistant
Finance & Accounting
SA
Susan Ahlquist
Controller
MP
Mark Paxin
Finance Manager
MF
May Farnsworth
Sr. Accountant
RY
Ritchell Yamson
Staff Accountant
JU
Julie Uncles
Staff Accountant
AD
Angela Dawson
AP Clerk
LL
Loren Lamoglia
AP Specialist
Payroll
AP
Ali Phillips
Payroll Manager
JK
Jessie Kratzer
Payroll Specialist
MH
Makayla Hilton
Payroll Specialist
Human Resources
SW
Stephanie Walker
Dir. Risk & Benefits
CM
Crystal McElrea
Dir. Human Resources
TN
Tai Nagy
HR & Benefits Generalist
Technology
TM
Tim Morris
Director of IT
JT
Jeff Thompson
Dir. IT Systems & BI
ZM
Zik Maknojia
Mgr IT Support & Ops
SU
Sanif Umatiya
IT Support
Real Estate & Development
BJ
Blair Johns
Construction Manager
MB
Micaela Baxter
Leasing & Dev
Five Guys Operations
RT
Ryan Tomiyama
Regional Manager
SF
Sherwin Fernandes
Regional Manager
WW
Winston Wells
Area Director · OR/WA